Products are shipped same day if they are received early enough and no later than next day. If an item is out of stock, you will be contacted with an option to cancel the order if necessary. Items are shipped via First Class, Priority Mail or Parcel Post. Delivery time depends upon your location and the shipping method, but is usually around 3-5 business days. There is a flat rate S&H charge of $6.00 regardless of your order size within the US. Actual shipping can many times cost more than what is charged, so if an item is returned, the refund would be less the actual shipping and insurance cost, not the charged amount of $6.00.
If you need an item sooner, it can be shipped Express Mail that would arrive
next day or second day. Please contact me via phone if you desire shipping to be
upgraded to Express Mail.
International orders are shipped First Class International, so you if prefer your shipping to be upgraded to Global Priority or Express Mail, you would need to contact us via email or phone for the price. If the weight of the item exceeds what you have paid online, you will be notified to pay the extra shipping or be given an option to cancel the order. Many small items will cost the same as in the US when sent Airmail. Airmail is usually around 10-14 days, Global Priority is usually around 7-10 days, and Express Mail is usually around 5-7 days. No guarantee is given on the arrival time because once they leave the US, we have no control over the delivery. Some countries charge importing fees or taxes and this is the responsibility of recipient. We have no way of knowing what the charges will be at the time the order is placed. If your item has not arrived by 17 days, please notify us. Items sent Airmail and Global Priority are not traceable; only Express Mail items sent to Mexico and Canada can be tracked and this is the preferred method of shipping Internationally.
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We want you to be happy with your purchase. If you are not happy, we want to hear from you. If there was a packing error or damage in shipment of the product, we must be notified immediately upon receiving the item. We also must be notified if our order has not arrived within a reasonable time. International shipments should arrive by three weeks and inside the US within a week.
Any defective product also need to be reported to us!
All returns must be unused, in the original packing and sealed for refund. All returns need to be received in RESALABLE condition in order to exchange or refund. If the retail packaging looks like it has been tampered with, then it will not be eligible for a refund.
Since this is a Breastfeeding Business, many of the items sold are personal care items and due to FDA regulations, once the items are opened, they can't be returned. If an item is defective, we want to know and will help you through the manufacturer get a quick replacement.
If you are concerned at the time of purchase that you may need to return the item, please contact us to discuss the situation.
No returns after 30 days from the purchase date. All returns must be approved before returning and the outside box must have the Return Authorization number easily visible. Any returns without the RA # will not be accepted. Any returns without a return address will not be accepted, but discarded immediately and we will not be responsible for the lost product.
All Returns are subject to a 10% restocking fee that will be deducted from the refund along with the actual shipping cost and insurance fees.